Frequently asked questions

What is GS1 Sunrise 2027 and why should I care?

It is the global retail switch from 1D barcodes to 2D codes (like QR) at the point of sale, scheduled for 2027. Products will need a 2D code that scans both at the register and on a customer's phone. Our codes are GS1 Digital Link — one code that serves both, already.

What is the EU Digital Product Passport?

Under the ESPR regulation, products sold in the EU will need QR-accessible product data — batteries from 2027, textiles, electronics and more following through 2030. A Signuvia code on your unit is exactly that: a product page for people and structured data (JSON, EPCIS 2.0) for auditors and systems.

Can a QR code be copied? How is this anti-counterfeit?

Any printed code can be photocopied — anyone claiming otherwise is selling magic. What a counterfeiter cannot copy is the behaviour: our serials are unguessable, verified on our servers on every scan, and cloned codes show up as duplicate scans in impossible places. You get an alert; the customer gets a warning.

How do the serials get onto my products?

You download a print-ready file per lot (CSV with one URL and QR per unit) and hand it to your label printer or line software. Any printer that can print variable data can print our codes.

What does the free tier include?

1,000 serials per month, 5 products, 2 team members — a real pilot, free forever. Paid plans start at €49/month and are invoiced; no card, no auto-charge.

Where is my data hosted? What about GDPR?

Everything is hosted in the European Union. Consumer scans store no personal data at all — only an IP-derived country code. Warranty registrations (if you enable them) are minimal, consumer-deletable, and covered by a clear notice in the consumer's language.

Can it talk to my ERP?

Yes — scoped API keys for reading and writing catalogue and lots, signed webhooks for events (scans, alerts, recalls, warranties), Excel import/export for everything, and EPCIS 2.0 export for supply-chain tooling.

What languages do consumer pages support?

The page chrome answers in 30+ languages automatically, based on the phone's language. Your product content is multilingual too — you provide the languages you have, and we fall back sensibly (customer's language → your default → English).